Helpdesk SAP: Ayuda que Ilumina
Soluciones Rápidas, Experiencia Amigable
Soporte SAP integral, garantizando la máxima disponibilidad y rendimiento para tu empresa.
Mesa de ayuda – Helpdesk
We support the design, development, transition, and operation of services. We provide support in addressing Requirements, Incidents, problems, and continuous improvement both on-site and remotely.
First contact regarding the support request.
Second Level. Specialized consultancy that goes to the problem site or responds remotely.
Third Level. Support from higher-level sources.
Services can be availed through various modalities like time blocks, pre-fixed hours, monthly and annual subscriptions.
Our HelpDesk serves our clients to relieve the burden of attending to SAP system users in different areas of the organization.
For this type of service, our clients will provide a document of general requirements with which we will develop each of the stages for the contracted solution:
- Business Engineering: Understanding business needs
- Requirements: Translating business needs into Development or a Functional Specification of Processes or Model
- Analysis and Design: Transferring the requirements within the functions of the modules/transactions in the system
- Implementation: Creating/modifying programs or configurations that fit the module/transaction and have the desired behavior.
- Testing: Ensuring that the required behavior is correct and that everything requested is present.
- Closure and stabilization.
- Support and Warranty.
